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Not syncing health data after update to 4.6.0

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    Alvaro

    Hello, 

    Sorry to read about the issue you are experiencing syncing your data between Health Mate and Apple Health. 

    In order to look into this further, would you please contact our Support team so they may be able to do so? We apologize for the inconvenience that this has been for you. 

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    heruan

    Thank you Alvaro for the quick reply! How can I contact the support team? The link in the App Store page is broken.

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    knbrewitt

    I also have the same problem, how do we get in contact with the support team?

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    Zane

    You can contact the Withings Support team by clicking this link https://support.withings.com/hc/en-us/requests/new.

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    remotematt

    I also have the same issue. I would suggest it is smarter to answer the question once rather than many times. I have to add that when I tried to access the online web dashboard during the window of missing data it was returning an error and logging in through a mobile device crashed.

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    sthomson92

    I’ve had the same issue as well.

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    rcox308404

    I am having the same issue

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    prajczer

    I have the same issue :(

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    heruan

    I’ve contacted support and the only suggestion that worked was to uninstall and reinstall the app. Just be sure not to delete health data when asked, so you won’t lose anything and all will come back and sync after reinstallation!

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    kasey.collier

    i’m having the same issue! i uninstalled and reinstalled without resolution. this is super frustrating because i work out daily, meet my step quota & the app is not able to transfer the i from from my apple watch to health mate. unfortunately my employer doesn’t accept apple watch activity. i’m missing out on my insurance deductions.

    anyone else have any ideas for how to remedy this?

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    nahuelarg86

    I have the same issues but with Google Fit. After the update on Nov 29th, 4.6.0, my weight is not being sent to Google Fit anymore. The last weight sent is from 11/29.

    I've reinstalled, disconnected Health Mate from Fit, re-connected, re-installed, I tried almost everything.

     

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    timbocrawford

    I’m having the same issue with Health no longer syncing.

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    john

    My scale is uploading measurements to the Health Mate app, but those records stopped syncing with the Apple Health app about two months ago. I've gone through the troubleshooting steps listed here on the site, and all the settings look right, but no new data is syncing to Apple. 

    I also just tried deleting the Health Mate app, retaining data, and reinstalling. I was prompted to select my profile from the list of roommates in the saved data, but the measurements in Health Mate still didn't make it over to Health. 

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    broderick.hee

    Similar issue with Health Mate not syncing to Samsung Health and/or Google Fit. Has anyone found a solution or workaround?

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