Menu screen

Hello @Sharon,

Thank you so much for reaching out. I'm sorry to hear that you're unable to complete the factory reset on your ScanWatch.

To get your watch reset successfully, could you please try pressing and holding the button again until you see Info? From that menu, just press the button four times, and you should spot the Factory Reset option. Go ahead and press and hold the button to select it. After that, you can follow the rest of the steps right here.

If you are still having difficulties performing the reset, please contact us via chat here.

Regards,

Win, Withings Customer Service