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Three days ago the minute hand started running 12 minutes slow. The digital display gives the correct time. I have tried resetting the minute hand using the app but it just resets to 12 minutes slow
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Hello @everyone,
Thank you for your message. I'm sorry to hear about the issue with your ScanWatch's hands losing time. To get this fixed for you as quickly as possible, please reach out to our live chat support team here. They can troubleshoot the issue in real-time and provide you with a solution.
Regards,
Marwen, Withings Customer Service
I have the same issue but been facing it for over 10 days, battery is at 100%, digital shows correct time but hands aren’t.
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I do have the same problem that the minut hand constantly loose time- up to 5 min pr hour (100% battery) also when I dont wear it... I have noticed that its only happening when its close to my phone. If I leave the phone at home it seems to show correct time - It started a couple of weeks ago - and I have not changed any settings . But I'm going to drop my scanwatch for now- A watch thats not showing time correctly is not a watch.....
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