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Scanwatch cannot support new iPhone 17 and iOS26

ScanWatch
Answered
Written by Yin L

7 comments

I just switched to new iPhone 17 and already dissociated my Scanwatch from my old phone. But when I tried to connect it again on the app, no Bluetooth icon was shown on setup screen. I have tried factory resetting my watch, removing cache, restarting my phone and reinstalling the app - but all these things did not help. So I wonder the watch is not supporting the new iPhone?
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Comments

Date Votes
  • Official comments from Withings
    Toni From Withings

    Hello @everyone,

     

    Thank you for creating this thread. I'm sorry you're having a connectivity issue with your Withings devices using iPhone 17 with iOS 26. I highly value the actions you've taken and the information you shared. I invite you all to contact us via chat at https://bit.ly/3Lg5tPL so we can check this matter. Our support team is available Monday to Friday, from 3:00 a.m. to 10:00 p.m. EST. We're here and happy to help!

     

    Happy holidays,

     

    Toni, Withings Customer Service

  • Fausto P
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    Non sono riuscito anch’io ad associare iPhone 17 con Body Cardio

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  • Steven K
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    Same problem here. Re-connecting to my old phone works, so there's some connection issue with the iPhone 17 hardware I'm afraid.

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  • Gorje H
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    Have same problem with SteelHR

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  • Tim L
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    Hi Toni,
    Sorry to say but the chat support is totally useless. I have contacted them several times regarding the binding issues Scanwatch with iPhone 16e and iPhone 16 but they treat the customers like they are dump and don’t know what they are doing. Withings has a big problem with their products scale and watch with iPhone 16 and iPhone 17 series but you don’t care.

    I recommended Withings a lot in the future and we bought several products but the two watches we bought for Christmas are already on their way back.

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  • Steven K
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    Just tried it again with iOS 26.2 on an iPhone 17 and it works like a charm. 

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  • Tim L
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    Congratulations! I've tried it several times again, reset the watch, reinstalled the app, restarted the phone, nothing worked. But finally I found a way. Paired the phone with an old iPhone 12. Removed the watch from in Bluetooth, NOT in the App. After that I was able to bind it with my iPhone 16 Plus.

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