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Horrible APP UX

Body Smart
  • Edited
Answered
Written by unitedmellow

3 comments

I just purchased the Body Smart, and from the website the app looked fine.

Opening and using it myself is a whole other thing. It is cluttered with "missions" that bring no value and its generally hard to customize the sizes and placement of the UI.

It is actually so bad, that the apple health app that you offload data into, does a better job at showing your own data.

Really? And I see posts here that are several years old where you saw "Great feedback! That sounds awesome" and then nothing ever happens. Come on.

I heard this was in the premium segment, but for now I kinda of regret the product after only 2 hours. But hey, maybe the intention was to use Apple Health app instead, in which case fine, but I had hoped the Withings app was more than just cluttered marketing.

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Comments

Date Votes
  • Official comments from Withings
    Win From Withings

    Hello @everyone,

     

    Thank you for reaching out to us. I'm sorry to hear that the current layout of the Withings app is causing so much frustration. 

     

    We recognize that a "messy" navigation experience can make it difficult to find your essential metrics, and we appreciate the directness of this feedback regarding UI customization and bloat.

     

    Regarding your feedback on the app experience:

     

    • UI Customization: We hear your frustration regarding the inability to easily resize or reorder the dashboard elements. Providing a "Pro" or "Minimalist" view that prioritizes raw data over articles and missions is a common request that we are sharing with our design team.
       
    • Missions and Content: While these "missions" are intended to provide context for your health journey, we understand they can feel intrusive for users who prefer to use the app strictly as a data hub or as a bridge to Apple Health and Garmin Connect.
       
    • Data Organization: Your comments about the difficulty in understanding how data is organized are vital. 
       

    Please visit our support page here to connect with us via live chat.

    We would like to formally log your specific suggestions—such as the ability to hide "missions" or better customize UI placement—to help our product team prioritize these changes in upcoming updates. Your input is exactly what we need to ensure the app feels like a premium health tool rather than a marketing platform.

     

    Regards,

     

    Win, Withings Customer Service

  • Kim S
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    I agree with you that the app is quite messy and hard to navigate. I have connected my Garmin Connect app to my Withings account so all my data is transferred to Garmin. I think that gives a much better overview than the Withings app

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  • Francesco M
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    OMG, yes, absolutely.
    It's horrendous. Cluttered with nunbers that mean nothing, while those you might want are not available.
    It's impossible to understand how data is organised, it's bloated with text, articles, beta features, explanations.

    Sort it out!

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