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Stuck on hello screen

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  • Official comment
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    Armelle

    Hello, 

     

    I’m sorry that your Body Cardio only displays “Hello”. We replied to a similar post here, feel free to check our reply. For those who’ve already followed the steps, please email us via https://within.gs/help

     

    If you encounter the same situation as @ymfhtc (the scale displays 180 kg or 396lbs despite the fact that this is not your weight), please also reach out to us via https://within.gs/help.

     

    Cheers,

     

    Armelle, Withings Customer Service

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  • Avatar
    russell

    I'm having the exact same issue. I no longer have the box and given I can't synch I don't even have access to the serial number which is required to submit an online trouble ticket. Would love to know if anyone has found a solution.

    -1
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  • Avatar
    ymfhtc

    I had the same issue. I connected my device to charger and reseted. Now can connect but shows 180kg when i try to messure my weight.

    0
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  • Avatar
    woody-ads

    You can get the MAC address by long-holding the button for 15 seconds.  When you release it, there's a menu for mac/update/factory. Select mac and it will show you the "serial number".  But have your phone handy to snap a picture of it.  It doesn't stay on the screen long.

     

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    spektropoint

    There is only hello and my name. Anything Else..

    0
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    spektropoint

    Battery is 100%

    0
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    edrinac01

    Same problem, forum doesn't provide answers

    0
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    withings

    FWIW I had this with *non* rechargeable batteries and after enough manipulation finally got the screen to tell me the batteries were low. I replaced them and things went back to normal. I wonder if the device has trouble with detecting the battery status in some cases and that results in it behaving this way.

    -1
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    gilldeane

    I have tried all of the above, and nothing is working. I was away for three months and scale was not used at all. New batteries not helping. Reset not helping. I can't even get the app to progress now that I have updated it. Even posting a new query on this site fails😫

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    dhillon.pavan

    Basically keep following this thread in a loop. Nothing works, can’t factory reset or even turn off. Just stuck at step 1/4 Hello

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