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Stuck on hello screen

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    ymfhtc

    I had the same issue. I connected my device to charger and reseted. Now can connect but shows 180kg when i try to messure my weight.

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    woody-ads

    You can get the MAC address by long-holding the button for 15 seconds.  When you release it, there's a menu for mac/update/factory. Select mac and it will show you the "serial number".  But have your phone handy to snap a picture of it.  It doesn't stay on the screen long.

     

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    russell

    I'm having the exact same issue. I no longer have the box and given I can't synch I don't even have access to the serial number which is required to submit an online trouble ticket. Would love to know if anyone has found a solution.

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