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Web Account Not Synchronizing

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    damiandb

    Same here. The link between the phone app and the web client seems broken again (it happens all to often). Mine has not synced since 10 June. Likewise the link to Strava has been broken since then too. I have come to accept that Withings produce good physical products, let down by unreliable software.

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    jillmbritton

    Same problem - mine has not synced since 21st June and the link to Vitality is also broken

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    thomas

    Same problem. Syncs weight from the scales and into the app, but nothing from the app going to the cloud and no myfitnesspal data arrives in the withings cloud either since two days ago.

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    thomas

    All my issues resolved as of today and for the time being.

    So, we know it CAN work but it seems to be a bit unreliable.

    Previously I did the following but do not know whether any or all of it was responsible for fixing the syncing issue (Samsung Galaxy S8):

    Unlingk MFP and HM

    delete the cache of both apps on the phone (any app data not yet synced to the cloud will be lost!)

    uninstalling both apps

    restarting the phone

    rinstalling both apps

    linking MFP to HM out of HM

    syngcing was still patch, so...

    I complained ot the support team though the support site

    Today it works in real time. Mayhave been the support team fixing something, but I have not received any actual response from them yet.

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