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Bluetooth not working

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    kropp

    I am seeing the same thing.

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    fluidum

    My situation was resolved in the following way: A friend with an Android phone connected to the BPM without problems. (Coincidently, he already had the Health Mate app installed.)

    As soon as the BPM was connected, a firmware update was automaticly performed.

    With the new firmware in place, the Withings Connect BPM has worked flawlessly with iPhone X. It now seems to be the premium product I hoped for.

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    kropp

    Thanks for the background on how you were able to fix it. I called customer support today and they were not able to resolve on the phone. They escalated it for additional support after asking for the serial number.

     

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    waylonis

    I have the same issue. I only have Apple devices and none (iOS, macOS, and iPadOD) of them show a Bluetooth connection to the Withings device. I'll contact support.

     

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    kropp

    My issue ending up being a Withings made device that only worked with a custom application (not Withing's Health Mate). Once I paired with the right application, it worked. These devices are listed under the "FOR PROFESSIONALS" tab on the Withings site.

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    fluidum

    I recently got a brand new iPhone back from Apple repair.

    When I wanted to pair the new phone with the BPM Connect, I couldn’t find it listed under bluetooth devices. It was not discovered by iPhone.

    However, BPM Connect was discovered by the Healt Mate app, and paired from within it.

    I’m writing this in case it can be of help to anyone experiencing the same problem, since it’s not intuitive.

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