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Thanks for posting. Yes, we offer support. You can either post your issue here on the Forum or email us via https://within.gs/help. Please note that we can provide only basic troubleshooting on the Forum. If it needs further investigation, I advise you to continue your conversation via email with my colleague.
Armelle, Withings Customer Service
If you need assistance because of an issue which would not be resolved through troubleshooting, such as a product with physical damage, please contact our Support Team.