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There seems to be a connectivity issue...

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alan
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New Pixel 4a 5G, and cannot log in to the Health Mate app. Username and password are correct, it accepts them, says "Your app will be ready in a few minutes", and then says there was a connectivity issue. I've downloaded the latest version from the Play store, uninstalled, re-installed, cleared app cache and deleted data, and confirm that I can log into the web version from the phone browser with no problem. Searching I can see many threads on Reddit about this problem going back years and it seems it has never been solved - just lots of frustrated people. 

Anyone have a solution?

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    Armelle

    Hi @alan,

     

    Thank you for posting. We have released Health Mate 5.6 today. Once it’s available on your Play Store, could you please download it? Once you have done so, you should be able to connect to your Health Mate account again.

     

    Have a nice day,

     

    Armelle, Withings Customer Service

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    chris.mosch

    I'm encountering the same issue, but with the latest version of the android app.  I have tried using UN/PW and google auth on the android app, but I still get the error.  Please help.

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    leslie_cass

    Same issue.  Username and password is correct, gets to the point of your app will be ready in a minute, then oops theres a connectivity issue.  Uninstalled and reinstalled the app - I'm on the Android platform.  Still no go.  What is the fix?

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    chris.mosch

    Net-Net, if you have this issue and have an android device, there isn't a fix.  Workaround is to connect to an iOS device.  Since I don't have an apple device, I'm returning the BPM Connect

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    Armelle

    Hi, 

     

    Thank you for your messages. It has been fixed, you can now log into your Android Health Mate app again. 

     

    Have a nice day,

     

    Armelle, Withings Customer Service

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    leslie_cass

    Yep you're right - it's fixed!  thanks so much.

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