Health Mate 5.6 (and now Health Mate 5.7)

Hello,

it seems, that after last update of android app the synchronisation between app and Withings-account is not working any more.

Best regards,
Dirk

Hi HM 5.6 heart rate ,avg sleep heart rate not show in graph night, month,year all. No data showing after update to 5.6. also shows web view on top heading  on the left side.

Happened to me too, although only on my new phone, my old one kept working fine after the update. Clearing the app cache didn't help, but clearing all app data did.

Means you have to log in again, but it seems to pick up everything.

The new color scheme for the sleep makes it incredibly difficult to tell the difference between LIGHT and REM sleep.  The colors are nearly identical on my Pixel 3 (dark mode).  The previous version of the app had shades of Blue that were far more distinct.  Please consider changing back or making the shades more distinct in ta future update.

bonjour le screen tendance fréquence cardiaque nuit n'affiche rien

Cf. copie écran

merci

thierryperrou am seeing the same no data.
Armelle can you please have a look into this issue off. No sleep Night data
Regards

I agree with @tipolen in dark mode scheme for sleep is to bad with new color. please make different colors for REM and LIGHT sleep. Thanks

HM 5.6 The UI has been updated along with a new font and it's easyer to read an more clear. The colour for hear rate zones are all in blue shades,
Would have liked the the peak to be in red or orange.
They have changed other elements on different area's like the step count.Now when you go over your step goal the rest is in green . It makes better sense now with this new UI. There's mention off bug fixes I like the profile page as well it's had a face lift, Still missing blood group,and there's no place to add waste measurements. Thanks for the update Armelle.👍

The Sleep Heart Rate Night Graph should also be updated to the new UI Dark blue shade.To unifi the design language to complement the HM 5.6. Armelle can you get Withing s design team to add this for the next update.Under oxygen saturation the 90 / 95 % should be in a different colour to identify the different groups .Also to show Max Heart Rate in the Sleep graph this is  missing hopefully it will be in HM 5.6.1. ⭐

Regards.

This update made a change to the graph display for weight and body composition, so that the data point lines and average lines are both the same blue color.This means that where there are a lot of data points shown, the average trace is completely obscured!
Can we please go back to the old color scheme so we can distinguish the two traces?

Or at least make the data point and average trace lines different colors. But I think the old one was fine :)

HI, Since Friday (The update day) my withings online dashboard updates fine, but the HealthMate app's last data is Thursday?

Any fix?

Hello, 

Thank you all for your feedback on Health Mate 5.6. This has been shared to our development teams. 

@danthomas884 and @davidavarley: I’m sorry that you haven’t gotten any data in the app since the last update. We are currently working on this, a fix should come in the following days. I will keep you posted. In the meantime, don’t log out. Also, if you have a device from us, please do not uninstall it in order to not lose your data.

Have a nice day,

Armelle, Withings Customer Service

Phone: Motorola G7
Android: 10, QPUS30.52-23-13-4
Healthmate: 5.6.0
Devices: Steel HR Sport, Body+
Partner Apps: Google Fit, MyFitnessPal

Weight has stopped syncing with the app (shows up on website)
Calories consumed no longer being received from MyFitnessPal (both App & Web)
Exercise (calories burned) no longer being shared to MyFitnessPal

Hello again!

@zafislam9 and @thierryperrou: I am happy to tell you that the fix has been released. If you check your average sleep heart rate, you will now be able to see it again!

@davidavarley: I’m sorry that you’re not satisfied with the new colors. Please know that I’ve just sent your feedback to the developers so they can take it into consideration for a next update.

Happy Friday to everyone,

Armelle, Withings Customer Service

Thanks Armelle it's back to normal again.
Sleep Heart Rate Night Graph needs be updated to the new UI Dark Blue Theme.To unifi the design language can you forward this to the design team for the next update ⭐

Hi Armelle,

The Health Mate app is closing immediately after reaching 70%sync with my watch. I tried to turn off the bluetooth and I could use the app for couple of seconds then the app closes again. After that it closing like it happened for the sync. I am on iOS. 14.7.1. Any idea? This is after the last update.

Hello,

@alex.farca: I am sorry that Health Mate keeps closing with the most recent app version. We have released a new version, 5.6.1, that should fix this. Please update the app in the App Store and do not hesitate to let me know if you are able to open Health Mate after doing so.

@zafislam9: Thank you for your feedback. I have shared this with developers.

Thank you so much for your patience,

Cory, Withings Customer Service

Hi Cory Armelle
Why don't you run a Beta program on the HM app. May be some off the issue would be resolved more quickly, you have large community.Am interested.👍

hi, since the 5.6 update when I go to log my weight in the morning, it no longer brings forward the value from yesterday as the default for me to overkey.  I'm 11st 2lb and it used to show that to make it easy to overkey if it had changed.  Now it shows 10st 3.5lb (I wish!!!) - can this be fixed please?

Hi wearied experience HM 5.6.1 sleep tracking after sync ing 3 different times today will not update sleep graph after 3AM , heart rate , steps all updating.🤔

Hi Under Dark mode Android
Am seeing light sleep as dark blue
And Deep sleep as light blue.When it's should be the opposite, Deep as Dark colour & Light as more lighter colour.

Hello,

@zafislam9 - Please rest assured that we do run a beta program for our applications and products. Currently, we are not inviting anyone else to the program, but we will keep you updated if there is availability.

I am also sorry that your sleep data is not syncing to Health Mate past 3 AM. If you continue to see this happen, can you please reach out to us directly so that we can help you with this? You can use the following link: https://bit.ly/3lQh23M. 

If it was only that one night, please visit this Help Center article that explains how to edit your sleep data: https://bit.ly/3hT0uXx. 

@tjpolen - Thank you for your feedback regarding the color scheme. I have shared this with the development team.

@robin.bennett.home - Could you please contact us directly so that we can look into this for you? Please use this link: https://bit.ly/3lQh23M.

Thank you all for your feedback and patience,

Cory, Withings Customer Service

Thanks Cory for update,the Sleep data is fine after a full charge.i thinks it's because it was @ 20% battery that night. And about the beta program if Whiting are running one on the HM app there's no mention by any one on the forum. Which is weird this would have been very interesting to see what changes we're made to improve the app and fixes in place.
Regards.

Feature request
Manual Body temperature yes we can add this but there's no Monthly tab would make life allot easier , instead off allot of scrolling..🤔
Any chance for a reminder option in this area to keep tabs on well-being.⭐

The lockup/crash/restart problems have come back for me running 5.6.1.

Weight works ok, but when I switch to Body Composition or BMI it freezes, then very briefly shows an "App has stopped, Report/Wait" dialog before restarting at the opening page

I've managed to catch the "Report" and submit, once for Body Composition once for BMI, so if reporting works your devs should have some useful diagnostic info to debug this problem.

I used to use the app every morning at breakfast to monitor my weight, and it really helped, however since the flakey 5.6  update and the unreadable blue-on-blue graphs I have only been looking occasionally, and my weight has started creeping up :(

How can I roll back the app to a pre-5.6 version?

For me that worked really well, and there was nothing new for me in 5.6, only woe! (I just use the body composition scales and blood-pressure, the ECG version wasn't available when I bought.)

And an additional question, is there a way to link body composition into Garmin Connect?

Thanks,

David

Am seeing a new update on Google play store 5.6.2.Also Withings have launched a new divers watch Scanwatch Horizon @ £345 with 5 year warranty, Correction £375. And it's limited edition.

@zafislam9

My app updated to 5.6.2 overnight and is now working without locking up or restarting!

Nice to hear your Scanwatch is back to normal David.👍

Feature drop under Health reports,you know have a custom option.So now you can choose the dates and what data you need. Plus colour change on sleep graph.

5.6.3 under Other press 3 dots right hand side ,choose set goal 0,7 unable to see the number choosen. Android bug. Plus is any one notice any change in the new update.🤔