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    Armelle

    Hello @jim.wy.wong,

     

    I’m coming back to you to inform you that we have released Health Mate 5.6.1 this morning. Please download this new update, it will allow your watch to sync with Health Mate again.  

     

    Thank you very much for your patience,

     

    Armelle, Withings Customer Service

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  • Avatar
    cpenning

    Phone: Motorola G7
    Android: 10, QPUS30.52-23-13-4
    Healthmate: 5.6.0
    Devices: Steel HR Sport, Body+
    Partner Apps: Google Fit, MyFitnessPal

    Weight has stopped syncing with the app (shows up on website)
    Calories consumed no longer being received from MyFitnessPal (both App & Web)
    Exercise (calories burned) no longer being shared to MyFitnessPal

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  • Avatar
    Armelle

    Hi @cpenning,

     

    Thank you for the information. Can you please download Health Mate 5.6.1 and let me know if it now works? Regarding MyFitnessPal, if the data is still not transferred, I suggest you unlink and then relink both apps. 

     

    Have a great day,

     

    Armelle, Withings Customer Service

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    cpenning

    Thank you @Armelle! Worked like a champ. I did have to re-login, but did not have to relink the apps.

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    jim.wy.wong

    @armelle how do you get 5.6.1? I uninstalled and redownload from play store and its still 5.6.0

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    Armelle

    Hi, 

     

    I’m glad it worked for you @cpenning!

     

    @jim.wy.wong: Could you try again, please? Health Mate 5.6.1 is available for all our users on Android.

     

    Happy Friday,

     

    Armelle, Withings Customer Service

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  • Avatar
    jim.wy.wong

    @Armelle it's available to me now. Updated and sync is working again.

    Thank you

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