Sync issues since 5.6.0

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September 07, 2021 05:49
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Written by jim.wy.wong

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I've found similar sync problems that happened for 5.5.1 have re-emerged for me. I am using healthmate version 5.6.0:
https://support.withings.com/hc/en-us/community/posts/360015718437-Sync-issues-since-5-5-1

If Armelle or anyone else can give any insight on what's going on, that'll be great.

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Official comments from Withings
Armelle From Withings

September 09, 2021 15:07

Edited
Hello @jim.wy.wong,

I’m coming back to you to inform you that we have released Health Mate 5.6.1 this morning. Please download this new update, it will allow your watch to sync with Health Mate again.

Thank you very much for your patience,

Armelle, Withings Customer Service
cpenning

September 09, 2021 11:47

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Phone: Motorola G7
Android: 10, QPUS30.52-23-13-4
Healthmate: 5.6.0
Devices: Steel HR Sport, Body+
Partner Apps: Google Fit, MyFitnessPal

Weight has stopped syncing with the app (shows up on website)
Calories consumed no longer being received from MyFitnessPal (both App & Web)
Exercise (calories burned) no longer being shared to MyFitnessPal
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Armelle From Withings

September 09, 2021 15:07

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Hi @cpenning,

Thank you for the information. Can you please download Health Mate 5.6.1 and let me know if it now works? Regarding MyFitnessPal, if the data is still not transferred, I suggest you unlink and then relink both apps.

Have a great day,

Armelle, Withings Customer Service
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cpenning

September 09, 2021 16:46

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Thank you @Armelle! Worked like a champ. I did have to re-login, but did not have to relink the apps.
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jim.wy.wong

September 09, 2021 16:57

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@armelle how do you get 5.6.1? I uninstalled and redownload from play store and its still 5.6.0
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Armelle From Withings

September 10, 2021 16:10

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Hi,

I’m glad it worked for you @cpenning!

@jim.wy.wong: Could you try again, please? Health Mate 5.6.1 is available for all our users on Android.

Happy Friday,

Armelle, Withings Customer Service
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jim.wy.wong

September 10, 2021 16:18

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@Armelle it's available to me now. Updated and sync is working again.

Thank you
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