choose language

Deutsch Français 日本語 简体中文
Community Forum
Contact us

Weight graph always shows all time

1
Avatar
graham
Follow

Ever since this upgrade when I try to view my weight trend the graph always opens in "All" mode. This is irrespective of what mode I was in when I last used the App. This happens on both on iPad and iPhone. I have tried logging out and in, and deleting and re-installing the App. If I select "Month" it zooms to January 2012, my earliest measurements.I then have to scroll through 116 months to get to September 2021. If I close the app and re-open I am back to All mode and have to repeat the whole thing all over again. This makes Health Mate a pain to use. Does anyone test this stuff? This is not the first time that an "update" has made the App practically useless.

Comments

6 comments

Please sign in to leave a comment.

Sort by Date Votes
  • Official comment
    Avatar
    Cory

    Hello,

    Thank you for your post. I apologize that the weight graph is showing your complete history when opening, rather than the most recent data. Please know that our developers are aware of this and they are working to resolve it as soon as possible.

    Thank you so much for your patience,

    Cory, Withings Customer Service

    Comment actions Permalink
  • Avatar
    graham

    Ah, now I scrolled back to see someone posted the same thing. Sorry for the repeat post. Still a major pain!

    0
    Comment actions Permalink
  • Avatar
    pstric

    The first reporting of this issue was more than a week old when you posted this, so thank you for bringing more attention to this problem. It is indeed annoying.

    0
    Comment actions Permalink
  • Avatar
    acharris76

    I am experiencing the same thing - would be good to know when it might be solved!

    0
    Comment actions Permalink
  • Avatar
    janputnam

    I have been having exact same problem as Graham & others described. In addition, the app’s screen font size on iPhone is now much larger (and only your app as I have NOT increased font size in iPhone settings). The ‘ALL’ issue is really annoying and makes the app user-unfriendly. One would think that this very obvious bug introduced by other changes to the app would easily have been caught by development team QA.

    0
    Comment actions Permalink
  • Avatar
    brian

    I saw 4 date ranges but no "All.” Since my first weigh in was on 2021 Nov 29 none of the ranges show Nov 29 to 2022 Jan 21. I would like to also see no divisions.

    0
    Comment actions Permalink
1
Follow

Didn't find what you were looking for?

New post
To preserve the Withings Forum as a place of kindness, mutual support, and interest for the products and services provided by Withings, I am committed to:
  • Be courteous and participate in the community with a spirit of friendliness and understanding
  • Respect all users on the forum
  • Avoid controversy or quarrel
  • Ensure that my messages do not infringe on the rights, reputation, image, or privacy of others
  • Avoid any and all discussions which contain insulting or discriminatory comments
  • Abide by the full terms and conditions outlined here

If you need assistance because of an issue which would not be resolved through troubleshooting, such as a product with physical damage, please contact our Support Team.

Agree
Disagree