I purchased a Withings Home device. When I contacted service, I was provided a shipping label and I duly returned the device to Withing Home. Months go by without a word. When I inquire, I receive an email that my request is closed I have to create a new one. The Website portal asks me for the serial # of the device I returned!!! Really, can't the person just writing the email address the issue: where is the device I mailed in and what is the status on repair or replacement?