Sleep data doesn't go to phone

clats9713

November 01, 2021 14:01

I have withings Sleep Mat. After waiting at least 4 hours, my data didn't sync. I had to log out and log back in. This is frustrating. Why is this happening? I understand it takes at least 2hrbfor the data to be sent to the phone. But I have waited longer than that. I've tried clearing app cache, uninstalling and reinstalling the app, nothing works. I have to log out and back in every day.

Comments

2 comments

Post is closed for comments.

wayne

December 07, 2021 09:23
This happens to me also. It can take days for the data to sync across the web application and the phone app. (You can see the data in the web app, it just won’t appear on the phone.). Any strategies to remedy this are most welcome please
0

Comment actions Permalink
johnathonwatts

February 10, 2022 09:51
We have the same. If I reset the device - hard reset, then it syncs instantly, otherwise it won't sync at all. Any ideas
0

Comment actions Permalink

Didn't find what you were looking for?

New post

To preserve the Withings Forum as a place of kindness, mutual support, and interest for the products and services provided by Withings, I am committed to:

Be courteous and participate in the community with a spirit of friendliness and understanding
Respect all users on the forum
Avoid controversy or quarrel
Ensure that my messages do not infringe on the rights, reputation, image, or privacy of others
Avoid any and all discussions which contain insulting or discriminatory comments
Abide by the full terms and conditions outlined here

If you need assistance because of an issue which would not be resolved through troubleshooting, such as a product with physical damage, please contact our Support Team.

Agree

Disagree