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Sleep data doesn't go to phone

Sleep Analyzer (EU and ROW)
Written by clats9713

2 comments

I have withings Sleep Mat. After waiting at least 4 hours, my data didn't sync. I had to log out and log back in. This is frustrating. Why is this happening? I understand it takes at least 2hrbfor the data to be sent to the phone. But I have waited longer than that. I've tried clearing app cache, uninstalling and reinstalling the app, nothing works. I have to log out and back in every day.
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  • wayne
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    This happens to me also. It can take days for the data to sync across the web application and the phone app. (You can see the data in the web app, it just won’t appear on the phone.). Any strategies to remedy this are most welcome please

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  • johnathonwatts
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    We have the same. If I reset the device - hard reset, then it syncs instantly, otherwise it won't sync at all. Any ideas

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