Conexion fail

filipa.justino

November 17, 2021 17:30

I tried to pair my move ecg with the app on my phone. The app recognizes the watch, but the conexion always fails

Can you help me?

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Armelle

December 08, 2021 16:58

Edited
Hello @filipa.justino,

I'm sorry that you’re unable to connect your Move ECG with Health Mate. If you’re on Android, please make sure that the location is activated. For both Android and iOS, if the connection fails, you can delete the watch from the Bluetooth devices of your phone, reboot your mobile device and try to install your Move ECG again.

Let me know if this works now.

Have a great day,

Armelle, Withings Customer Service
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