Step count on Pulse not the count sync'd to Health Mate

iOS 15.0.2

App and Pulse are up to date.

Twice in the last three days, I have met my daily step goal of 9000+. When I sync the data to the app, the step count show after the sync is less than the count shown on the pulse device. Last night the step count when I went to bed was 9152, but the daily count on the app is 8997 (yes, three below the goal). Date/time are correct. I tried to sync multiple times and the refresh took place, but the count was not updated. I have used this device for almost a year and never seen this issue, but have noticed it twice in the last three days.

Is there anything I can do to get my device and app to sync correctly?

Thank you in advance.

xmmr60

June 26, 2022 03:51

likes

I’ve had the same issue more times than I can count but definitely more recently. And it’s always when my actual band count just goes over my goal.. The sync”d count shows just under the goal. I’ve tried everything short of reloading the pulse HR.. I’m not going to do that every time. So annoying! Other then tyat, I like this band!

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Step count on Pulse not the count sync'd to Health Mate

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