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Health Mate not recording accurate steps from Samsung Health

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    stamasp

    The steps activity has been broken for at least a couple of weeks, and they have no ETA on a fix yet.  How is this even conceivable, for such a simple feature?

     

    https://support.withings.com/hc/en-us/community/posts/4411714688401-Not-able-to-get-the-steps-data-from-homepage-

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    stamasp

    Is Withings support nonexistent?

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    erodrigues

    I just registered to say that I have the same issue here... double the steps in Health Mate, sounds like a easy bug to fix :)

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    stamasp

    Yeah.. this seems like such an easy function, one that Withings advertises even. I've had this issue for 30 days now, the app is literally broken.. What gives?

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    stamasp

    Well another week has gone by, checking the various threads to see if Withings replied. Nope. Seriously disappointed in this company.

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    erodrigues

    Answer from support is this one:

    • Log out of the health mate app
    • Uninstall the app
    • Reboot your phone
    • Reinstall the app
    • Log back into the app
    • Resync Samsung health

    This reminds me the same fix methodology applied by IT Crowd: "have you tried turning it off and on again?" 

    ...

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    stamasp

    Yea, I have done that multiple times since this whole issue started weeks ago.. Yes it syncs with the cloud/site now but the data is wrong. Compare the numbers and you'll see - sometimes its twice as much, other times it works as expected. Historical data going back to early November is wrong- usually 2x what it should be. I have seen withings steps numbers fluctuate even within a day, one morning it told me 'congrats on meeting your goal' and then later that same day the steps number comes back down under my daily goal. It's great that it syncs now but what good is that if the data is simply wrong? lmao

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    cai.steven

    Experiencing the same issue. Have tried disabling step tracking via phone in Samsung Health but it doesn't help either.

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    vvbbzz

    Same issue on my side.
    Look as if healthmate counts steps with phone sensor and then adds all steps from Samsung Health that are recorded by my watch.
    Is there a way to completely disable step counting in healthmate and only use imported data (step count) from Samsung?

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    erodrigues

    5 months later after the original post here, 2.5 months after my report and till today ZERO reply... 

    Selling all my Withings hardware... if fixing such an issue for a SCALE takes this time, imagine for other more complex products.

    Goodbye Withings. 

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