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Can no longer connect Health Mate to Google Fit

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paulc00
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My connection between Health Mate and Google Fit was working but while debugging another issue, I disconnected Google Fit from Health Mate, following the instructions in "Partner Apps - I'm having issues syncing my Google Fit account to Health Mate. What should I do?", but I didn't get any notification to reactivate Google Fit afterwards. When I navigate to "Profile>Apps>Google Fit" in Health Mate and select "Activate" nothing seems to happen. The physical activity permission is set. I have signed out, cleared cache and data in both apps and reinstalled both apps and nothing seems to help.

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  • Official comment
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    Armelle

    Hi,

     

    Some of our users were recently not able to activate the connection between Health Mate and Google Fit. This has been fixed a couple of days ago. Furthermore, please know that we are going to release Health Mate 5.8.0 on Android at the end of this week, beginning of next week at the latest. This new version should allow all users to synchronize their data with Google Fit smoothly.


    If that is not the case for you after downloading 5.8.0, please reach out to us by clicking on https://within.gs/help.

     

    Happy Thursday,

     

    Armelle, Withings Customer Service

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    mauricei.levy

    I'm having the same issue. Syncing out to Google Fit stopped as of late Nov and after following the instructions, as well as uninstalling and reinstalling both apps, I'm also stuck with an activate button that does nothing.

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    mauricei.levy

    I'm having the same issue. Syncing out to Google Fit stopped as of late Nov and after following the instructions, as well as uninstalling and reinstalling both apps, I'm also stuck with an activate button that does nothing.

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    alex666gg9

    Started using the app recently, same issue as of Dec 2021.

    Judging by the high volume of requests in this forum, this is a rather common and recent issue with the App. Hopefully will get fixed with an update.

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    paulc00

    Withings seem to have fixed the issue for me. I guess it's some kind of data glitch causing the problem.

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    mauricei.levy

    While the issue is now resolved for me as well and I can once again reactivate the connection between Health Mate & Google Fit the data only seems to be syncing one way. My Fit data shows in Health Mate and has updated regularly. My Health Mate data that shoes in Google Fit was last updated as of 11/19/21 and will not update further.

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