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Bluetooth Connection Issue

Steel HR / Sport
Written by moebius.s

4 comments

My new Steel HR watch doesn't connect to my phone.

Whenever I scan for devices using the app, it finds it, the watch switches to the Bluetooth symbol and the app displays that it was found. Then after a while the watch just shows an X and the app says that the Connection was lost.

I have tried this multiple times, reset the watch, dis- and reenabled Bluetooth on my phone, but nothing worked.
I'm just wondering if there is anything else i could do or if the watch might be faulty and I have to send it back.

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Comments

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  • retrogirlwow
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    I had the same issue but then all of a sudden it synced... And synced and has not stopped syncing...
    Did you get yours to eventually get it fixed?
    If not... I 'forgot' my watch then added it again as well as resetting my watch.
    Hope that helps

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  • mathias_d
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    Hi,

    I am facing the same issue. After changing to a new phone, my Steel HR won't connect any more, exactly the same procedure. Resetting the watch, disabling and forgetting bt on the phone, reinstalling Health Mate, nothing helped.

    I also remember having this problem in the past and, just like retrogirlwow mentioned, all of a sudden synced. 

    Any advise would be appreciated.

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  • joar_solvang
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    I had a similar issue when I first got my watch. I realised that the connection between my watch and phone became very inconsistent when I had my location services (gps) turned off on my phone. Since then I've kept it on and the connection has been a lot better. 

    Maybe this would help you too?

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  • mathias_d
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    Thank you joar, GPS does not have any influence on the behaviour. Steel HR is still not working :(

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