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Login loop to healthmate on android.

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  • Official comment
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    Armelle

    Hello, 

     

    Thank you for creating this thread. Our developers have worked on a fix, you should now be able to access to your Health Mate app again. 

     

    Have a nice Monday,

     

    Armelle, Withings Customer Service

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    sdsantos

    Hello, I have exactly the same problem with a Xiaomi Mi 10t pro with Android 11 (Miui 12.5.10).

    loop between login and profile selection without any possibility to login to the Health Mate app.

     

    It seems you have problems with android login. Can we have a fix, please?

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    stephane_goossens

    Hello, the same with me since this morning.

    Samsung note 10+.

    Try logout,login again. try to clear the data ,the cache, even uninstall,reinstall and restart the phone but nothing.

    After reinstall, the app recongize my login and password, try to finish the install (thanks for installing health mate, your app will be ready in a few second) , and then go back to the login with this message:

    (translate from french so it is maybe not the exact word): oops, seems that there is a connectivity problem, please retry later.

    i have the watch, the sleep mate, the balance cardio+, the blood pressure, and the thermo. As long as i can not connect there will be no way to have my data (exept from the sleep because it goes first on the site before coming back in the app, so i can see it on my PC diary that work).

    Please correct,

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    sjg1976

    Same Problem for me.

    Installed the app as my Sleep data wasn't being recorded in the app (stopped during the night)

    Now I can't login again to the app.

    The web version of my ccount is recording sleep data fine.

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    dane.r.sutherland

    I'm have a very similar issue. I didn't do anything in particular. I just hadn't went to the app for a while and when I did it logged me out and prompted for a relogin. When I tried to login, I get the same loop. I tried deleting the app and reinstalling, I cleared cache and all data from phone. Nothing works. Useless.

     

    Version 5.10.1 on Samsung Note 20 Ultra which is also up to date

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    ronaldcrandall2

    4 month old issue and still no public fix or comment, ridiculous. 

    0
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  • Avatar
    claus

    i Saw that new version should have Solved login 6 days ago, but, When login in it stops at 97%

    I have stopped the app, then I restarted the phone.  

    then it worked. 

    Hoping that it can update by swipe down now, Normally I have to Close the app and start it to get it to update.

     

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  • Avatar
    tw

    Hello,

    have the same problem. Just downloaded and reinstalled the app. When logging in the loop occurs: I log in and select the user. After that the whole thing starts from the beginning.
    When is there finally a solution here?

     

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  • Avatar
    Edwinektan

    Hi Developer,

    You have this login looping issue 4 months ago. You still did not manage to resolve. Please provide us with higher quality app. At the same time, you are ruining the branding of your company and your products.

    I am having the exact same issue described this week (9-May'2022).

    After I enter my login credentials, the dashboard is not launching. The app keeps going back asking for login credentials again. By using the web login to verify my login credentials - no issue on the user end.

    Is this the simple, modern and secure login way? (pun intended)

    My phone: Samsung Galaxy M31, Android 12
    HealthMate App: 4 May 2022 release
    WHAT'S NEW
    Retooling signup & login
    We’ve extensively redesigned the login and registration experience to make it more modern, simple, and secure. Enhancing security. You can now enable 2-factor authentication to add an extra layer of protection to your account’s data.

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