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Move ECG won't start




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  • Official comment

    Hello @windhlz,


    Thanks for posting. I’m sorry that you were unable to perform an ECG. Please know that a low battery could indeed be the cause of it. If it happens again, I suggest you go to a jeweler or a watchmaker to change the battery. You will find more information on how to replace the battery of Move ECG here.




    Armelle, Withings Customer Service

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    I installed a new battery and it fixed the problem.


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