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Battery does not re-load

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    Armelle

    Hello @langelage,

     

    Thank you for posting. I’m sorry that the battery of your watch keeps staying at 7%. In order to help, may I know the model of your watch, please? 

     

    Thank you in advance,

     

    Armelle, Withings Customer Service

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    langelage

    Hallo Armelle,

    Thank you for your prompt reply. I managed to solve this problem on my own. As I wear the Scan Watch almost constantly I checked the contacts on the watch. Although they "appeared" clean I cleaned them anyway with a bit of alcohol and a swab stick. Works wonders. The contact cleaning was just what it needed. The watch re-loaded without any further problem.

    Thanks again for your assistance.

    Best regards,

    Langelage

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