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Update causing issues

ScanWatch 2 / Nova
  • Edited
Answered
Written by Kim Jakobsen T

2 comments

Since an update in about mid February the app have constant issues with communicating/syncing w/ the watch, and I need to reset the app usually twice for it to read any watch data. It’s becoming a frustrating daily element to go through. It also needs me to go in and change time “manually” when changing time zones, while before it would change along w the phone time automatically. The last update also now doesn’t show the reminders as it used to, for example “it’s time do do your bedtime ritual” now shows as “RMND SLEEP EXERCISE ITEM” It would be really appreciated if the user friendliness would be prioritised as I really enjoy using the items, but it’s now becoming a-bit strenuous. I have an iPhone 13, one year old, iOS 18.5. For Withings it’s the ScanWatch2, 1.5 years old on the latest watch and app firmware (regrettably)

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  • Official comments from Withings
    Win From Withings

    Hello @Kim Jakobsen T,

     

    Thank you for providing such a detailed breakdown of the challenges you've been facing with your ScanWatch 2 on iOS 18.5. 

     

    Because these issues started following a specific firmware update and are affecting multiple features of the watch, we want to move past general steps and get our technical specialists involved directly.

     

    To help us resolve this for you:

     

    • Connect with us via Live Chat: Please reach out to our team here.
       
    • Reference Your Setup: Be sure to mention you are using an iPhone 13 on iOS 18.5 and describe the specific "RMND" text you are seeing on your notifications.
       

    Our priority is restoring the user-friendliness you’ve come to expect from Withings. We look forward to getting this sorted out for you.

     

    Regards,

     

    Win, Withings Customer Service

  • Olaf P
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    On my iPhone 14, iOS 26.3.1 it's the same: Difficulties with sync between watch and App and strange notifications always starting with RMNDR and then WEIGHT WATER ITEM (for drinking water reminder), HEART BP ITEM (for measuring blood pressure) SLEEP CAFFEINE ITEM (for not to drink coffee anymore for better sleep)

    And I have some more tipps for a better user experience:

    –> Sync Watch Alarms with iOS Alarms. Now, if I change an alarm in the alarm app or health app, I have to do the same in the withings app. It's a little inconvenient not to forget one of the alarms...

    –> When I start an exercise on the watch, every 30 minutes the watch vibrates and shows the duration of the exercise. Starting the exercise from within the app, the watch doesn't vibrate. Why not?

    –> Some time ago the app permanently showed the heart rate during an exercise. This feature seems to have gone. Why? There has been a scale in which area the heart rate was: normal, intensive...? I can't exactly remember the wording... Please bring this feature back.

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