BPM Connect just saying 100%

pbolchover

March 05, 2022 11:22

I just unboxed my BPM connect, and tried pairing it with my iPhone. During the process, it downloaded a software update to the Connect. However, I forgot to plug it in to the power when doing this, and the battery ran out. When I plugged in the electricity, it continued to download the update, but the BPM Connect is now just saying "100%" on the screen.

Any suggestions of how to get out of this situation?

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Official comment
Armelle

March 14, 2022 15:58
Hello @pbolchover,

Thank you for your message. We would need you to reach out to us per email via https://within.gs/help so we can look into it. You can also send us a photo or a video of your BPM Connect displaying “100%”.

Good day to you,

Armelle, Withings Customer Service
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pbolchover

March 05, 2022 12:13
I found out what was going on. The 100% must be battery status. Once I unplugged it, I was able to pair with my phone.

I think it is very odd that it cannot pair when plugged in, but perhaps that is normal.
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