Problem ScanWatch Nova. It doesn't work.

Greetings,
The scanwatch that I use for about a year doesn't work and it stops at 1:10 hour. under the glass you can see a white mark. when I try to charge it with an original charger. it shows an outline of a battery icon, but it doesn't charge and after a while the icon dissapears. the watch doesn't also react when i press the buttons. I got this watch on my 50th birthday. Is there a possibility to repair it? If yes where can I send it? I live in Poland. I have the original box and original assets. I also send the photos of the watch and its serial number.

With all due respect
Jarosław Podbielski
my cell number +48501175887

Official comments from Withings

Toni From Withings

June 29, 2026 13:56

Hello @Jarosław,

Thank you for letting us know about this. I'm sorry to hear that condensation has appeared in your ScanWatch Nova. appreciate the information and photos you have shared. So we can help you with this, I'd like to invite you to reach us via https://bit.ly/3Lg5tPL so we can look into it. In your message, please include the following:

3 photos of the watch at particular angles so that the issue is visible.
If you use the watch underwater and if you press the button while underwater
If the LED cover on the back side of the watch has cracked, fallen off or if the back case of the watch appears to be intact

We eagerly await your message,

Toni, Withings Customer Service

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Problem ScanWatch Nova. It doesn't work.

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