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Health report (not enough data)

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  • Official comment
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    Armelle

    Hello, 

     

    Thank you for creating this discussion. If you can’t generate your Health Report, please wait 2 minutes without leaving the app and try again. Don’t hesitate to let me know if you still need help from us after following this instruction.

     

    Have a great day,

     

    Armelle, Withings Customer Service

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  • Avatar
    rkubat

    I have the same issue. After the last update I cannot generate the health report anymore from any segment of data. All attempts to produce it end with the same error message: “Not enough data available to generate the Health Report”. I use the Scan Watch, BPM Core, Body Cardio, Sleep Analyzer and Thermo but these devices still do not seem to collect enough data. I suspect an error of the Health Mate app. 

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    nodoubt1414

    Without changing anything else I just kept trying it multiple times and eventually I did get a Health Report. Didn’t do anything different just finally decided to work. 😑

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    rkubat

    That's really strange that a bug would "tire" itself out. It could also be a cloud data error or a data communication error. Definitely something the IT team should look into. I've tried creating a Health Report many times and still no result.

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    rkubat

    Today I attempted to create the health report again but after some wait the app responded

    … and returned to the profile tab. Apple iPad Pro 3rd generation, iPadOS 15.3.1 (19D52). Thanks for your advice, Armelle, but in my case it did not help unfortunately. 

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    rhm

    There are obviously very, very awful bugs on the data server of withings! They are the common and single source or innumerable problems reported here in the forum:
    * Health report
    * Sync errors between app and dashboard
    * Data loss (history)

    Why?
    It's simple!
    All these problems have the same root. the data system at withings I am conceived centralistic, this means that no operation works without the main server! The data is first stored locally on your phone(app) but whatever operation you do with that data, it runs over the server. So you cannot do some operations by using the local data, but you have to connect to the main server. Which sometimes produces errors..
    Very probably this is the reason why the health report needs so long and is prone to such errors: it first connects to the server! Do it is not a bug in the app at all (or not mainly) but one in the connection between server and your app
    This is why you need so long and why you have to try again and again!
    This is happening with various versions of the app - so it is clearly not an app produced problem.
    Somebody is not caring of ( or not able to repair) this problem, in the programmer team of withings! Hey, do you read this?

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