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The app is showing Sleep data up until june 20th, after that nothing. The data from my Body+ scale is shown perfectly. I reinstalled the Sleep device after I did a factory reset on it, but nothing changed.
What to do?
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Hello @Edwin L,
Thank you for your post. I am sorry to hear your Sleep Analyzer is no longer tracking your sleep data. I appreciate the steps you have already taken. If you haven't done so yet, have you had the chance to check our help article below?
- Sleep Analyzer (EU & ROW) - I'm having issues with my sleep data
Should the issue persists and to help us take a closer look, please contact us through this link: https://bit.ly/3Lg5tPL. Our support team is available Monday to Friday, from 3:00 AM to 10:00 PM EST, and we’ll be happy to assist you further.
Sincerely,
Toni, Withings Customer Service
Good afternoon,
I tried all the suggestions.
Checked for firmware updates, rebooted (and calibrated) the device, removed and reinstalled the device in the app, removed and reinstalled the app. I still see 'No registered sleep this day' for the last 2 months or so. The device feels inflated like always. What to do now?
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I am waiting or a solution for this. Hope to hear from you soon.
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