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Steve Lampard

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    Armelle

    Hello, 

     

    Thank you for creating this discussion. I’m sorry that you’re unable to download Health Mate on your father’s iPhone 6. Please know that since we released Health Mate 5.9, the supported iOS versions are only iOS 14 and iOS 15. If a user already had Health Mate prior to this new release, they will still be able to use the app (though not optimally) but they won’t be able to upgrade it. I shared your feedback to our internal team so the information can be changed everywhere on our website. 

     

    Thank you for your understanding,

     

    Armelle, Withings Customer Service

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    zafislam9

    Hi Steve do u see any new menus in HM 5.9.3

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    smlampard

    I can’t even download it, as my father has an iPhone 6 which can not be updated beyond IOS 12. However, the 5.9.3 app won’t download unless the iPhone is at iOS 14.

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