ECG Says Pending approval

mike

April 26, 2022 19:41

Bought watch 2 weeks ago. ECG says pending approval and doesn't work. Customer support can't tell me when it will ever work. They escalated it and still can't give an answer. About to return watch.

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Official comment
Armelle

May 11, 2022 15:01
Hello,

I'm sorry that you're unable to use the ECG feature of your watch. Are you sure you have a Move ECG and not a ScanWatch? In any case, could you please tell me if your Health Mate app is up-to-date? The most recent version is 5.10.1 on Android and 5.10.2 on iOS.

Good day to the both of you,

Armelle, Withings Customer Service
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dkostiuk

May 01, 2022 20:53
I'm having the exact same issue, huh? Why is this?
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mike

May 05, 2022 21:17
They still haven't fixed the issue. Did you get yours working? I
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