Why do the Steps not match Fitbit

Hello @dougbrockelbank,

Thanks for posting. Would you have an example of the number of steps displayed on your Fitbit and on your Steel, please? 

It is possible that the amount of steps differs depending on the watch if they use different algorithms. For our watches, there are two conditions which are essential for detecting a step; an amplitude and a periodic pattern. The amplitude of a step is not due to the swinging motion of the arms but to the impact of the foot on the ground. The impact is repeated at certain intervals, giving a characteristic shape to the step. This separates your steps from random movements.

To optimize step counts, our algorithm identifies the right moments to trigger the step counting process and adapts the acceleration thresholds for each use case (e.g. running, walking, fast walking, etc.) of the step tracker. Also, if you walk while pushing a stroller, shopping cart, lawnmower, etc., please note that your watch may not track all your steps. Indeed, since your wrists rest on the handles, your Steel might not be able to detect the impact of your feet on the ground.

Furthermore, if you are wearing a leather or silicone band, make sure that it is on tight. If the band is loose, not all steps may be counted. Also, we advise using a silicone band to get more accurate results. 

I hope I was able to give you some answers.

Have a lovely day,

Armelle, Withings Customer Service