BPM Connect Firmware will not update

james_kemp

May 11, 2022 07:38

Hi,

I've got a BPM Connect that is on firmware 1261. I've seen on-line that the latest version is 1501. I've tried several times to update my BPM Connect but the app consistently reports that the firmware is up to date.

I'm running iOS at 15.4.1, on an iPhone 13.

Does anyone know why the firmware will not update? I brought the device at launch so wasn't sure if there were differing hardware revisions for the device.

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Official comment
Armelle

May 17, 2022 14:06
Hello @james_kemp,

Thanks for posting. The latest firmware is indeed 1501, but its deployment is progressive. It is normal that not everyone has access to it for the moment. I will let you know once it is available for everyone.

Have a lovely day,

Armelle, Withings Customer Service
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dpdossin

May 17, 2022 17:29
Looking/needing a firmware update also!
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thomas

June 05, 2022 09:29
I need the update also. Please make it available....
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sunny95828

June 25, 2022 15:50
is firmware same as software ? My BP Connect says up to date but says software version is 811 but I don't see "firmware"
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sunny95828

June 25, 2022 15:52
why it they auto update
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moorejh143

July 12, 2022 11:03
How long does it take to roll out to everyone. I see this post is two months ago and I have almost identical information as the OP, and when I try to update (currently have 1261) it says "up to date"
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john.babiak

July 13, 2022 16:54
From Withings support

"Please know that we first released firmware version 1501 back in April 25th, 2022"
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treyes9432

July 26, 2022 22:25

Edited
Is there a way to download the update and push the update to the device? It shouldn’t take more then 3 months to wait for an update because it’s a "progressive " update. I have to believe your network can handle more then a couple of updates at the same time.
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vichudson1

August 28, 2022 19:01
Same issue. Just got my BPM Connect. It did do an initial update but it didn't get the newest version. It says current software version 1261, but the app keeps telling me my device is up to date.
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