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Not sure how this is happening... I haven't hit or dropped the watch since I wear it all the time except in the shower
Noticed it wasn't charging properly, and today when I picked it up from the charger, I noticed the back seemed to detach. When I took a closer look, it seems the o-ring has come loose, and the back can actually lift!
Purchased November 2021, it's now May 2022
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The same happened with my wife's watch.
It looks like the battery increased its size and popped the back up.
How to proceed now?
Watch are also full of moistrue... because of the gap, the sweat get inside.
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Ditto!
Exact same problem for me. Bummer!
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This is also happening on my scanwatch. :-(
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E' accaduta la stessa cosa col mio scanwatch. Il mio orologio non è mai caduto, tenuto sempre in modo prefetto e mai messo sotto l'acqua. Oggi ho riscontrato uno scostamento della schiena posteriore. Cosa devo fare?
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Please help Winhings, what we have to do?
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same problem on my ScanWatch. I see that there is no official answer from Withings regarding this specific issue.
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Yup, me too!
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My scanwatch also got the same problem.
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Same thing just happened to my scanwatch today: I noticed it wasn't charging properly and when I lifted it off the charger the back just popped off.
Anyone hear anything from Withings on this? I see that there is supposed to be a 2-year warranty which should cover it...
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I have now been supplied with a replacement after returning my broken scanwatch to Withings.
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UPDATE
I had a replacement sent to me by Withings. I am following up to know what exactly was the issue, hoping it won't happen again.
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My Scanwatch also has a detached back. Help please. edward@emcmillanscott.com
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Same issue here. I just wrote Withings Customer Service (opened a ticket) and after some dialoque and pictures of the watch, I am now waiting for a replacement. So do not ask for help here, contact Withings Customer Service instead.
This issue might be that the battery under certain, maybe warm/hot conditions, may expand and thus press on the back/sensor cover.
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