Apparently my BPM connect updated yesterday and the LED 'screen'/matrix started stuttering/lagging then scrolling to display the name or lagging then switching the name. Also, I taught my parents that long press switches the the person and it is not muscle memory.
How do I roll back the update?
P.S. Burying the new post button in bottom of the support page is a dark pattern if I ever seen one. You are better then this.