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Serious Error in Health Report

BPM+
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Written by yauman

3 comments

I am getting very desperate and frustrated trying to find a support email to send this problem to. No where on the web site and no email under "Contact Us". Simple "support@withings.com" bounced so I'm going to try this here although it's personal health data and I really shouldn't. So, in desperation I'm asking for all of you to help and is you know how to get hold of support I'll be very grateful.
 
Here seem to be 2 very serious error in the "Health Report" generated by the Withings app on my phone (IOS)
 
1.  Attached is the Health Report that I generated for June 24-July 24 where it shows that 19% of my BP reading is over 140/90.  However the actual table of BP readings record by the app shows no such thing!  Only one reading is at 130/91 (June 24)  What is going on?
 
2. The Health Report shows that for that period there's only 1 days with sign of Afib. But looking at the actual data from the app, it clearly shows that there's 18 days with 46 Events.  How can the Health Report summary be so wrong? This is a serious problem with the app in summarizing data for the Health Report.  
 

I've been trying to email tech support about this but there is no email for support.  Is there an address I need to send this to. This is very serious if I am to share my report with my cardiologist.

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  • Official comments from Withings
    Armelle From Withings

    Hello @yauman,

     

    Thank you for letting us know about your situation. I'm sorry that you weren't able to reach out to us.

     

    In order to email us, please go to http://within.gs/help > use your Health Mate credentials or the Guest mode > "Apps" > "Health Mate - iOS App" or "Health Mate - Android App" > "Troubleshooting". You will arrive on a page with several articles from our Help Center. Down below, you will see "How would you like to get in touch?". Click on "Send us an email" in order to message us. You can also send us a private message on Facebook or on Twitter if you wish to. 

     

    I hope I was able to help you. As you said, it is better not to share personal information in public. That's why I suggest that you delete your post or at least remove the screenshots you shared in your thread once you've managed to contact us.

     

    Have a lovely day,

     

    Armelle, Withings Customer Service

  • yauman
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    I already did but have not received any replies about this since July 25.  The support request number is #1819386.  I have made any another inquiry referencing that number have not received any acknowledgement,  It would be appreciated if someone can reach out to me about this. 

    Yau-Man

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  • Armelle From Withings
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    Hello Yau-Man,

     

    Thank you for the clarification and for sharing your support request number. Your case has been escalated to our specialists, you should have received an automatic email to inform you about that. My colleagues will get back to you as soon as possible once they have finished their investigation.

     

    Have a nice day,

     

    Armelle, Withings Customer Service

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