Health Mate iOS 16.0 app 5.11.1 crashes

Withings App
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  • Official comments from Withings
    Armelle

    Hello everybody,

     

    I'm sorry to hear that Health Mate crashes since you updated to iOS 16. Please know that our development team is working on Health Mate 5.11.2. Once this new version is available, the app should stop crashing. I will let you know once you can download it.

     

    Have a lovely day,

     

    Armelle, Withings Customer Service

  • edejoie
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    PS I closed app and relaunched and same issue. Also I deleted the app and reinstalled and still same issue.

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  • m
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    I have a similar issue since iOS public beta 2. I reach the first screen in the app and as soon as I click one level deeper (e.g. weight) the app crashes instantaneous.

    restart of app or iPhone didn’t solve this issue

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  • tvfalcons
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    Wel Iphone 8  IOS 15,6  

    1 - I can prove that your app is damn bad. -1 Crashing on IOS 15.6 And the battery overheats extremely, causing the crash FAQ You burn some palms on the phone. Only with your app.

    2 Other apps work normally without crash without getting hot.
      My Fitbit app
    My Strava app
    My Vhealth app
    all other non-health apps don't get as extremely hot as your health mate app. In addition, this strange batteries are no longer normal. now I understand why it is so overheated .. Fix it, as I already indicated in the review in the ios app shop.

    Fix this but first I mainly buy products from Withings and from Fitbit (which is now from google apparently) To Withings and all in all put down 700 euros for all equipment.. First make sure that the app works well, and saves battery and not so gets extremely hot, causing it to crash

    IOS 15.6 Iphone 8 (recent date 2022, Aug-12

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  • toddmwestendorf
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    iOS 16.0 (20A5339d) and Health Mate 5.11.1 - App opens but crashes when any chat views are opened. For example, when I check weight history, the app closes without warning when the chart is opening. This occurs on several other charts.

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  • higashig
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    iOS 16.0 (20A5339d) iPhone 12 Pro
    Same issues-

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  • tvfalcons
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    Well also crash on all what you like to do  add medication ect crash
    do nothing crash and Batery overhead crashing  I am ahve 320 app on Ipone 8 and 319 dont overhead battery only Whitings app have this Issus. May not compatible with Iphone 8  IOS 15,6 update .

    Well add via website more option to add manuel medication ect. when your app so crapy crashing is.
    next week all withings products come here home, and wiht al crashing we can pair it

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  • tvfalcons
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    Via appel review OMG Already 10x Uninstal and restal  This App maker dont understand norhing may i am must send all withigs tomorow  back to amzon 700 eur on all out the shop.

    Support Answer  

    Extreme head battery do crash

    Fak overhead iphone 8. Battery extremly and end in crashing over and over again fix it

    Reactie van ontwikkelaar,

    Hello, thank you for sharing your feedback about Health Mate. I'm sorry to hear that the app keeps on crashing. Could you please try to uninstall and reinstall it? Additionally, frequent syncing of data in the background might be the cause of your battery drain. Turning off the Bluetooth on your phone when not needed may help to reduce the source of draining. For further assistance, contact us at https://within.gs/help. Take care — Angel, Withings Customer Service

    Yea right  What have crashiing do wiht instal uninstal 10 time, and battery stil overhead en crash. godthanks more peeps have this problem.  It wil never fix by Whtings. i am feel me  scam, and they saying whitings is the best on the marked? Suppord is low.

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  • kuroiwa3
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    I had the same problem with iOS16 public beta3. I received iOS16 public beta4 this morning and am happy to report that it no longer crashes when tested.

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  • tvfalcons
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    @kuroiwa3
    Iphone 8 dont have any IOS 16  Only 15,6 so far 2022-08-16 01;00 AM amsterdam time zone.
    Whtings know  problem but do nothing to it,  then a standard mail advise  Delete app  Reinstal wel afther 10 time its Overgead abttery extremly to Burn wond to hand,  wel overhead is crashing.

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  • Bowermandw
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    I also tested with iOS 16 public beta 4, and it is not crashing. Hopefully it will stay that way. 

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  • tvfalcons
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    @falk.pschebezin "So Apple was the cause of chrashing not Withings. Say it like it is."

    Maybe you should learn to read? Where does it say Withings said this? LOL Desinfomation By @falk.pschebezin.

    God thank 320 app  319 aps working fine,  1 app Whitings make problems LOL yea right @falk.pschebezin Say "So Apple was the cause of chrashing not Withings. Say it like it is."  YUP That make sense what you saying.

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  • chmelan.pavol
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    Today I updated my phone to version 16.4 public beta and the app no ​​longer crashes

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  • tvfalcons
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    LOL every one call anout IOS 16,5  Must be fake IOS.
    Iphone 8 dont have any IOS 16  Only 15,6 Last update 14-aug-2022 So dont tel me about ios 16,4 Tere is no any ON update in Iphone 8 FAQ , wel today recieve al Whtings Proudct,  cant pair crash crash overhead crash,  when pair  update need crash and game over 20% update crash and notjing working more.

    We contact Amazon and the ship whit links to this forum and ios shop about crap app and suppord.

    Refund 700 euro back to amzon,  beye

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  • higashig
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    Everyone -  we were running the iOS 16 BETA - read the word "BETA"

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  • edejoie
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    I also updated to IOS beta 16.4 and the problem is resolved. The previous APPLE beta was the issue and not the Health Mate app and was corrected in 16.4 IOS. 

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  • tvfalcons
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    And we runing 15,6 ios, but to late all going back to amazon. refund 700€ euro and welcome wellue  this ap work normal

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