my HR steel died

Steel HR / Sport

September 04, 2022 21:24

Completed

Written by smileqam

3 comments

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Model HWA3B

software version 7041

serial #: 00:24:e4:c8:d3:de

Unable to charge, reboot did not work, factory reset did not work, I have it on the charge - can see X, low battery, blue tooth - will not sync.

I was thinking of eventually buying the scan watch, but not if this happens. Am I still able to use my favorite watch?

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Official comments from Withings
Armelle From Withings

September 22, 2022 12:53
Hi @smileqam,

I'm sorry to hear that your Steel HR is not charging anymore. Please check the troubleshooting we provided here. If you need further help, you can reach out to us via http://within.gs/help.

Good day to you,

Armelle, Withings Customer Service
smileqam

September 04, 2022 21:25

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How can I turn my HR steel watch back on?
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falk.pschebezin

September 05, 2022 06:41

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1. use a 2A-Charging Source
2. clean contacts of the watch and the charging dock (this helped often me for my former Steel HR)
3. how old is the Steel HR? Could it be, that the accumulator is end of life? (in my Steel HR the accu only worked for 3-5 days, That's why I bought the ScanWatch, because there is no official way to replace the accu)
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