my HR steel died

Steel HR / Sport
Completed

Comments

  • Official comments from Withings
    Armelle From Withings

    Hi @smileqam,

     

    I'm sorry to hear that your Steel HR is not charging anymore. Please check the troubleshooting we provided here. If you need further help, you can reach out to us via http://within.gs/help.

     

    Good day to you,

     

    Armelle, Withings Customer Service

  • smileqam
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    How can I turn my HR steel watch back on?

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  • falk.pschebezin
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    1. use a 2A-Charging Source
    2. clean contacts of the watch and the charging dock (this helped often me for my former Steel HR)
    3. how old is the Steel HR? Could it be, that the accumulator is end of life? (in my Steel HR the accu only worked for 3-5 days, That's why I bought the ScanWatch, because there is no official way to replace the accu)
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