Health Mate App Install device failing

Steel HR / Sport


  • Official comments from Withings
    Armelle From Withings

    Hello @astillmeister,


    I'm sorry to hear that you're unable to install your Steel HR. Have you checked this article?

    - I'm having issues installing my Steel HR / Steel HR Sport. What should I do?


    If the situation persists, a factory reset might be necessary. You can find how to perform it in the article. Should you need further help, don't hesitate to email us via


    Have a lovely day,


    Armelle, Withings Customer Service 

Leave a comment as