I have installed the Heath Mate app on a Xiaomi Redmi Note 10 Pro. I am trying to add a Withings Steel HR Sport although the watch has been used previously on an iPhone and worked successfully, the app on the iPhone is now uninstalled and the watch is no longer connected by Bluetooth to the iPhone or any other device.
The watch fails to be found when searching in the Health Mate app although switched on fully charged and even pressing the watch button 9 Bluetooth is switched on on the phone ). I have tried uninstalling the app, rebooting the phone and installing again. The Health mate app has location activated always on the android phone.
The HR Sport watch can be found and connected to the Xiaomi phone in the phones Bluetooth settings, but the Healthmate app will not find or connect the watch as a device.
please can anyone help with this issue.