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Getting old WBS01 to work

Wi-Fi Body Scale WBS01
Completed
Written by phalle.v

3 comments

Hi,

I dug out an old WBS01 from storage and is hoping to get it to work. It didn't sync to my phone when I installed new batteries. So I removed it from Health Mate app (new phone, old account)

I have been able to connect it to my wifi, with a cable to my computer and the pairing app. But nether the web app or the Health Mate app on the phone are able to find it now. The app in the phone does not have an option to search for WBS01, only newer scales.

When I press/hold the button on the back side of the scale the display shows 3 dots two times and then a check mark. 

Is there any way to get it to work?

 

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Comments

Date Votes
  • Official comments from Withings
    Armelle From Withings
    • Edited

    Hi @phalle.v,

     

    Thanks for posting. Do you have an Android phone? If yes, make sure that the location is activated on your phone and that Health Mate has access to it. 

     

    If you still can't set up your Wi-Fi Body Scale WBS01, could you try using a different Mini-USB cable to connect the scale to your computer? If it is still not recognized, please try using a different PC or Mac with the Pairing Wizard software to check if it is detected there.

     

    If the situation persists after trying these steps, don't hesitate to reach out per email via http://within.gs/help.

     

    Have a great day,

     

    Armelle, Withings Customer Service

  • rothron
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    I think the web app is broken. Console shows it trying to do a post to  https://account.withings.com/index/service/association and getting a 404, then another error message because it expected a JSON response back.

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  • kimcoke
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    I also think the web app is broken.

    I have tried many times on different days since September 2022, but the results have not changed.
    The error message on the "Scale Installation" page is:

    POST https://account.withings.com/index/service/association 404 (Not Found)

     

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