Charging base not charging

Steel HR / Sport
Completed

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  • Official comments from Withings
    Armelle From Withings

    Hi @dave.a.lindsay,

     

    I'm sorry to hear that your Steel HR is not charging anymore. Please check the troubleshooting steps we provided in this thread

     

    If the situation persists after following these instructions, don't hesitate to email us via http://within.gs/help.

     

    Have a lovely day,

     

    Armelle, Withings Customer Service

  • suzk
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    I am having the exact same problem.  I was  in touch with withings rep and they sent me a new charger about two months ago.

    That worked for about 2 charges worth, but my Steel HR watch does not charge again.  I have followed the instructions to clean the watch and contacts and reset it but it would not reset.  I took it to a jeweller to replace the battery but they did not want to touch it.  I am trying to get a hold of a withings rep but have had no luck this time.  

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