Step Count Significantly Underreporting

Steel HR / Sport


  • Official comments from Withings
    Armelle From Withings

    Hello @gkitchin3860,


    I'm sorry to hear that your Steel HR doesn't seem to count all your steps. Thank you for following all these troubleshooting steps. Can you ask one of your relatives to wear the watch for a day and check if all theirs steps have be counted? After that, please email us at and share the results with us. I advise you to also indicate all the troubleshooting steps that you have already performed. 


    Have a lovely day,


    Armelle, Withings Customer Service

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