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Sensor cover has come off

ScanWatch
Completed
Written by kworsley

6 comments

I've had my scan watch since March 21 and the back cover has come loose, which means the digital display does not scroll when I turn the button. Any one else had this problem and know how to get it fixed/replaced? There's no clear route through to support on the withings website that I can see. I'm in the UK and bought through Amazon

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Comments

Date Votes
  • Official comments from Withings
    Armelle

    Hello @kworsley,

     

    I'm sorry to hear that the back case of your ScanWatch has fallen off. Since you purchased it on Amazon, I suggest you contact them directly.

     

    Have a nice day,

     

    Armelle, Withings Customer Service

  • kworsley
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    well that is not very much help, is it? The watch is within its 2 yr warranty period, after all.

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  • kworsley
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    I would like to request a replacement please. How do I go about it?

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  • kworsley
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    Amazon's reply to me today: 'As I'm seeing here, your product was manufactured by one of our helpful manufacturer here on Amazon, I suggest you to contact them directly and request a replacement for free since you have warranty to them, how's that sound? '

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  • kworsley
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    And this today from Amazon also ' please tell them [ie You] that the return window expired so they can process the replacement'

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  • Armelle
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    Hi @kworsley,

     

    In this case, you can email us at http://within.gs/help, join a photo of the back side of the watch and indicate how the back case has fallen off. Please also mention that Amazon told you to reach out to us.

     

    Have a lovely day,

     

    Armelle, Withings Customer Service

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