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Ichigo

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Activity overview

Latest activity by Ichigo
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    Ichigo commented,

    I recommend that you contact their customer team directly at https://within.gs/help and send them a photo of your scale showing the missing USB socket.

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    Ichigo commented,

    The answer provided was correct. Currently, there is no option to turn off the Bluetooth function of the ScanWatch and the GPS feature is based on your mobile phone not the watch.

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    Ichigo commented,

    Check if your measurements are being synced as unassigned measurements. If yes, you need to manually assign the measurements. Use this link https://support.withings.com/hc/articles/218469748 on how...

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    Ichigo commented,

    While you are waiting for a response from their customer support team, try to charge the watch first for two hours and check if the watch will turn on by pressing the button. If not, check if the w...

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    Ichigo commented,

    Since you've tried already to delete and reinstall the app, I recommend that you contact their customer support team directly at https://within.gs/help so they can further investigate.  

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    Ichigo commented,

    Make sure your mobile device is within 5 feet of the Smart Body Analyzer. Try using another compatible mobile device to set up the scale. If the issue persists, I recommend that you contact them di...

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    Ichigo commented,

    It looks like the scale is not recognizing you properly. Try to contact their customer support team directly at https://within.gs/help so they can assist you.

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    Ichigo commented,

    The Withings Move just like their other activity trackers doesn't track naps. They have chosen to disable the detection of naps to focus on improving the sleep detection.

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    Ichigo commented,

    The heart rate chest straps are not compatible with the Health Mate app. Only Withings' devices can be link or set up using the app.

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    Ichigo commented,

    The reason why I bought the Move ECG is for activity tracking. I think it would be great if they can swap the two functions in the future.