Avatar

Ichigo

Follow
  • Total activity 617
  • Last activity
  • Member since
  • Following 0 users
  • Followed by 0 users
  • Votes 1
  • Subscriptions 308

Activity overview

Latest activity by Ichigo
  • Avatar

    Ichigo commented,

    1. Community
    2. Body Cardio
    3. No USB socket

    I recommend that you contact their customer team directly at https://within.gs/help and send them a photo of your scale showing the missing USB socket.

  • Avatar

    Ichigo commented,

    1. Community
    2. ScanWatch
    3. Turn off wifi and bluetooth

    The answer provided was correct. Currently, there is no option to turn off the Bluetooth function of the ScanWatch and the GPS feature is based on your mobile phone not the watch.

  • Avatar

    Ichigo commented,

    1. Community
    2. Body+
    3. scales do not recognise me

    Check if your measurements are being synced as unassigned measurements. If yes, you need to manually assign the measurements. Use this link https://support.withings.com/hc/articles/218469748 on how...

  • Avatar

    Ichigo commented,

    1. Community
    2. Pulse HR
    3. Pulse HR no longer works

    While you are waiting for a response from their customer support team, try to charge the watch first for two hours and check if the watch will turn on by pressing the button. If not, check if the w...

  • Avatar

    Ichigo commented,

    1. Community
    2. Health Mate
    3. Customize Screens is blank

    Since you've tried already to delete and reinstall the app, I recommend that you contact their customer support team directly at https://within.gs/help so they can further investigate.  

  • Avatar

    Ichigo commented,

    1. Community
    2. Smart Body Analyzer WS-50
    3. Can no longer pair iPhone to scale

    Make sure your mobile device is within 5 feet of the Smart Body Analyzer. Try using another compatible mobile device to set up the scale. If the issue persists, I recommend that you contact them di...

  • Avatar

    Ichigo commented,

    1. Community
    2. Body Cardio
    3. flashing X

    It looks like the scale is not recognizing you properly. Try to contact their customer support team directly at https://within.gs/help so they can assist you.

  • Avatar

    Ichigo commented,

    1. Community
    2. Move
    3. Nap detection

    The Withings Move just like their other activity trackers doesn't track naps. They have chosen to disable the detection of naps to focus on improving the sleep detection.

  • Avatar

    Ichigo commented,

    1. Community
    2. Health Mate
    3. Heart Rate Chest Strap That Links to Health Mate?

    The heart rate chest straps are not compatible with the Health Mate app. Only Withings' devices can be link or set up using the app.

  • Avatar

    Ichigo commented,

    1. Community
    2. Move ECG
    3. Feature Request - Swap long-press and short press functions

    The reason why I bought the Move ECG is for activity tracking. I think it would be great if they can swap the two functions in the future.