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henrythewasp

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Latest activity by henrythewasp
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    henrythewasp commented,

    My watch initially bricked itself in June this year, and then again in August.  In both cases, leaving it off the charger for 24 hours to drain the battery revived it. When I reported the issue the...

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    henrythewasp commented,

    I'm being advised by support to perform a factory reset on my watch now.  Won't be happy if this is just "let's hope it works" suggestion.

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    henrythewasp commented,

    Well, it's happened again for me.  Second time in a couple of months.  The watch was at 36% battery according to the HealthMate app and then the watch just stopped.  Exact same issue as before.  Le...

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    henrythewasp commented,

    Take a look at this forum thread: https://support.withings.com/hc/en-us/community/posts/360029674793-Steel-HR-died-suddenly Leave the watch off the charge to let the battery drain (~24 hours) then ...

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    henrythewasp commented,

    @nmgyrl  I got an acknowledgement of the issue on my ticket #1194051: > June 20th, 15:17: Please accept my sincerest apologies and the issue is currently being investigated by our development team ...

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    henrythewasp commented,

    Ditto.  Steel HR Sport. Software version 5971.

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    henrythewasp commented,

    Hi - take a look here: https://support.withings.com/hc/en-us/community/posts/360029674793-Steel-HR-died-suddenly It's becoming a more common problem recently. To reset the watch, just leave it off ...

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    henrythewasp commented,

    @jijuthomasphilip - best to leave it off the charger overnight until the battery has completely run down.  It seems that letting the battery go flat resets the issue and then it will start charging...

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    henrythewasp commented,

    Just got a response from support to say that their development team are aware of this issue: > "the issue is currently being investigated by our development team as I have also forwarded your conce...

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    henrythewasp commented,

    @ab - make sure you add a link to this forum in the ticket.  They need to realise this is not an isolated incident.