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Jacqui

  • Total activity 107
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Activity overview

Latest activity by Jacqui
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    Jacqui commented,

    Hi Chad,   The band is 18mm wide, and is compatible with just about any third party band of this width. We have a wide variety of colors and materials available in our online store here. Any band f...

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    Jacqui commented,

    Official comment

    Thanks for the feedback Stéphane, and sorry to hear about the accidentally deleted measurement. I'll pass this feedback on to our app team to see if we can incorporate a fix into a future app update.

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    Jacqui commented,

    Official comment

    Hi Gen, Thanks for the detailed feedback. If you're not already, you might benefit from using our Connected GPS workout mode to more accurately track your hiking sessions. This will let you use you...

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    Jacqui commented,

    Official comment

    When doing the installation for your wife's Steel HR, it is important that you select separate users to have the Steel HR installed to, even if you happen to be part of the same family account. Fir...

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    Jacqui commented,

    Official comment

    Hi Natalie, I'm sorry your question went so long without an answer! The minimum size of the band is about 13cm (5.1 in.).  The watch face is 36mm (1.4 in), with a total diameter of 38mm (1.5in) inc...

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    Jacqui commented,

    Official comment

    Thanks for the feedback, @ibis.a! We hope to have more options available in our online store soon.

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    Jacqui commented,

    Official comment

    Thanks for the feedback, we'll try to be more clear with our changelogs from here on out. As @ibis.a correctly mentioned, it is to improve the performance of the Quick Look gesture to switch on the...

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    Jacqui commented,

    We have updated our consolidated thread in the Partner App forum here to let customers know that the fix is now live for the connection between Withings and Fitbit!

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    Jacqui commented,

    This post has been moved to the Partner Apps category.

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    Jacqui commented,

    Official comment

    If you're not seeing the users in your own Health Mate account, it's possible the additional user who is installed on the scale is using another Health Mate account. If you'd like to remove all oth...