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tmarie.jones

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Latest activity by tmarie.jones
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    tmarie.jones created a post,

    Steel HR stopped tracking steps, heart rate and sleep

    1. Community
    2. Steel HR / Sport

    My Steel HR stopped tracking info two days ago. Last night I disassociated the watch from the App and did a factory reset on the watch, then paired it again. I set an alarm on the app which the pho...

    • tmarie.jones
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    tmarie.jones commented,

    1. Community
    2. Thermo
    3. Message "Retry"

    This has now been resolved by the Withings Helpdesk. Press and hold the button for 10 secs When in Setup mode, update the device. That managed to sort the issue out for me.

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    tmarie.jones commented,

    1. Community
    2. Thermo
    3. Message "Retry"

    :) Definitely no rubber cap on. I've tried several times today and same thing every time. I have contacted Withings about it.

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    tmarie.jones commented,

    1. Community
    2. Thermo
    3. Message "Retry"

    I am getting the same message. Was this ever resolved?