Syncing

• Wireless Scale (WS-30) - Syncing my data

  Whether your scale was set up via Wi-Fi or Bluetooth, your data is automatically synced within a few minutes after you step down from it. Your data is then immediately accessible in the Nokia Health Mate™ app.

• Wireless Scale (WS-30) - Retrieving unknown measurements

  If your Wireless Scale doesn’t recognize you when you weigh in, your weight measurements will be listed as unknown measurements.

  1. Open the Nokia Health Mate™ app.
  2. Tap My devices.
  3. Tap Unknown measurements underneath the scale.
     
     
  4. Tap the measurement.
     
     
  5. Tap the user you want to assign it to.
     
     

• Wireless Scale (WS-30) - No data is synced with my account. What should I do?

  If no data is synced with your Nokia account, perform the following steps:

  1. Make sure your scale is displayed in My devices in the app.
     If it's not, you have to install it.
  2. Check the battery level of your scale in My devices in the app.
     Connectivity can be impacted if the battery level is too low.
  3. If you've set up your scale in Wi-Fi:
     - Make sure that your Wi-Fi works properly.
     - Make sure your scale is close enough to your Wi-Fi router.
       If you're not sure it is, try to move it closer te see if that fixes the issue.
     - Try rebooting your router if necessary.
  4. If you've set up your scale in Bluetooth, make sure you haven't used multiple devices with your scale. If you have, the scale will communicate with the last device it connected to.
  5. Make sure you don't have unassigned measurements showing up in the menu of the app.
  6. Log out of the app and then log back in if your data appears on the web dashboard.

  If you still encounter issues, reach out to Customer Service by clicking the Contact us button at the bottom of the page.

• Wireless Scale (WS-30) - My data seems inaccurate. What should I do?

  If your weight measurements don't seem accurate, perform the following steps:

  1. If you see arrows on your scale while you're weighing in, try to lean in the direction indicated to stabilize your weight.
     If you see arrows on all four corners, it may be that you're moving too much on the scale. We advise that you discard measurements when that happens.
  2. Make sure you always weigh yourself around the same time to improve the consistency of your measurements.
  3. If you move your scale, make sure you wait at least 10 seconds before weighing in so that it can tare.
  4. If you weigh yourself several times in a row, make sure you wait at least 10 seconds before weighing in so that it can tare.
  5. If you use your scale on a carpet, make sure you use the carpet feet.
     The carpet feet may not be enough depending on the thickness of your carpet.
     Try weighing on a hard floor to see if the problem comes from the carpet.
  6. Make sure you don't have unassigned measurements showing up in the menu of the app.

  If you still encounter issues, reach out to Customer Service by clicking the Contact us button at the bottom of the page.