Display and Screen Customization

• Wireless Scale (WS-30) - What screens can be displayed on my scale?

  The following screens can be displayed on your scale:

  • The Weight screen 
    
  • The Weather screen
  • The weight trend screen that displays a graph with your last 8 measurements as well as the difference between your latest measurement and the one before
    
  • The Steps screen that shows the number of steps you did the previous day
  • The Nike screen that shows your NikeFuel if you have linked your account to a Nike account
   
  A few extra screens may be displayed if an action on your part is required:
  • Arrows can appear at the corners of the screen when you weigh in if your weight isn't properly distributed on the scale.
    
    Simply lean in the direction indicated by the arrows until they disappear.
  • If several users have a similar weight, the scale will not be able to automatically recognize them. In such cases, the scale displays the following screen.
    
    Lean right or left on the scale to select the correct user. 

• Wireless Scale (WS-30) - Frequently asked questions about the Weather screen

  What is the Weather Forecast screen?

  When you weigh yourself in the morning, the weather forecast screen lets you know:

  • the weather and average temperature expected in the morning (between 6:00 AM and 12:00 PM)
  • the weather and average temperature expected in the afternoon (between 12:00 PM and 9:00 PM)

  

  If you weigh yourself after 7:00 PM, it shows you the weather forecast for the next day.

  What do the pictograms mean?

  	Clear day
  	Partially clear day
  	Cloudy day
  	Rain
  	Thunder
  	Snow

  How does the Weather Forecast screen work?

  Based on your location, the scale connects to a partner service that specializes in weather forecasts. This data is then transferred and displayed on the screen of your scale. If this location is wrong, scroll down this page or click here.

  Note that this screen is only displayed if you set up your scale using Wi-Fi, as it needs to connect to the Internet to access the weather forecast service.

  My scale shows the weather forecast of the wrong city. How can I change this?

  If the location of your scale is wrong, you can change it by performing the following steps:

  1. Go to My devices in the Nokia Health Mate™ app.
  2. Select your scale.
  3. Tap Location of your scale.
  4. Select the correct location.
  5. Tap OK.

  The temperature is not displayed with the correct unit. How can I change this?

  The scale displays the temperature using the temperature unit selected in the Nokia Health Mate™ app. If it's not the correct unit, you can change it from the app by performing the following steps:

  1. Go to Profile in the Nokia Health Mate™ app.
  2. Tap the Gear icon in the upper right-hand corner.
  3. Tap Units.
  4. Select the correct temperature unit.

  I don't want to see the Weather Forecast screen. How can I hide it?

  You can select which screen you want to display or hide by performing the following steps:

  1. Go to My devices in the Nokia Health Mate™ app.
  2. Select your scale.
  3. Tap Screens customization.
  4. Select your user profile.
  5. Tap the screen names to select or deselect them.
  6. Tap and drag the screen names to change the order.

• Wireless Scale (WS-30) - Customizing the screens

   

  1. Open the Nokia Health Mate™ app.
  2. Go to My devices.
  3. Tap Wireless Scale.
     
  4. Tap Screens customization.
     
     
  5. Tap the user profile for which you want to change the screen order.
     
  6. Select the screens you want to display:
     - Tap the black circles on the left to hide a screen.
     - Tap the empty circles on the left to display a screen.
     
  7. Tap and hold the icon on the right to drag a screen up or down.
     
  8. Tap the back button to confirm.
  9. Weigh yourself once to synchronize your scale with the app and finalize the change.
     The change will be effective for your next weigh-in.

   

   

• Wireless Scale (WS-30) - An error is displayed on the screen of my scale. What should I do?

  This article will help you if you get any of the following error screens.

  HW Fault 895

  If you come across this error, please reach out to Customer Service by clicking the Contact us button at the bottom of the page to arrange for the exchange of your scale.

  User not recognized

  

  If you come across this screen, you should see an unknown measurement in the app. Affect it to the correct user so that you're recognized the next time you weigh in.

  Note that fat mass and heart rate measurements won't be performed if you're not recognized by the scale.

  If you still encounter issues, reach out to Customer Service by clicking the Contact us button at the bottom of the page.

   

  Synchronization issue

  

  If you come across this screen, it means that your scale wasn't able to sync with the app. If that happens, perform the following steps:

  1. Make sure your Wi-Fi works properly.
  2. Make sure your scale is close enough to your Wi-Fi router.
     If you're not sure it is, try to move it closer to see if that fixes the issue.

  If you still encounter issues, reach out to Customer Service by clicking the Contact us button at the bottom of the page.

    

  Low battery warning

  

  If you come across this screen, it means that you'll need to replace the batteries of your scale soon.

  If you still encounter issues, reach out to Customer Service by clicking the Contact us button at the bottom of the page.

    

  Battery empty warning

  

  If you come across this screen, it means that you should replace the batteries of your scale as soon as possible.

  If you still encounter issues, reach out to Customer Service by clicking the Contact us button at the bottom of the page.

• Wireless Scale (WS-30) - I'm having issues with the screen of my scale. What should I do?

  This article will help you if you encounter any of the following issues:

  - The screen of the scale doesn't turn on
  - The screen of the scale is blurry or not bright enough

   

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  The screen of the scale doesn't turn on

  If the screen of your scale doesn't turn on, perform the following steps:

  1. Make sure you've removed the battery tab if it's the first time you're installing the scale.
     
  2. Make sure you're using alkaline, non-rechargeable batteries.
  3. Make sure the metallic contacts of the battery compartment are touching the batteries and that they are not dirty or corroded.
     If they are, you can clean them with a cotton swab and some rubbing alcohol.
  4. Make sure the batteries work properly.
     You can try using new batteries to see if that's where the issue comes from.

  If you still encounter issues, reach out to Customer Service by clicking the Contact us button at the bottom of the page.

   

  The screen of the scale is blurry or not bright enough

  If the screen of your scale is blurry or not bright enough, reach out to Customer Service by clicking the Contact us button at the bottom of the page. Make sure you send us a picture of the screen so that we can see the issue more clearly.