Other Partners

• Partner Apps - I want to retrieve data from my Fitbit tracker. What should I do?

  If you're switching from a Fitbit tracker to a Withings tracker, you can now retrieve your Fitbit data on your Withings account.

  What is the Switch to Withings feature?

  The Switch to Withings feature allows you to import your data from your Fitbit account. This is not an ongoing process, which means that if you keep using your Fitbit tracker, your data won't be automatically sent to your Withings account.

  What data can I retrieve?

  You can retrieve the following data from your Fitbit account:

  • Number of steps
  • Distance
  • Calories
  • Step goal (if you don't already have one)

  Note that if you have both Fitbit data and Withings data for the same date, we will always keep your Withings data over your Fitbit data.

  How can I use the Switch to Withings feature?

  To use the Switch to Withings feature, perform the following steps:

  1. Click this link.
  2. Click Import my Fitbit history.
  3. Click Get Started.
  4. Log in to your Withings account.
  5. Select the user you want to assign your data to.
  6. Click Import data.
  7. Log in to your Fitbit account.

  The import of your data is starting. You'll receive an email at the end of the import process. Note that it can take a few hours as there might be a lot of data to import.

• Partner Apps - Linking a partner app to my Health Mate account

  A few of our partner apps can be linked directly from your Profile in the Health Mate app:

  • MyFitnessPal
  • Runkeeper
  • Nest
  • Health (iOS only)
  • Google Fit (Android only)

  Any app that isn’t available from your Profile has to be connected through a web browser.

  Note that because we have an open API, our partners get to decide which data is shared between the apps. Feel free to reach out directly to the partners as they may have more information regarding the data transferred as we do.

• Partner Apps - What data is shared between the Health Mate® app and partner apps?

  You'll find below the data that is shared between the Health Mate® app and the most commonly used of our partner apps.

  

  Note that because we have an open API, our partners get to decide which data is shared between the apps. Feel free to reach out directly to the partners as they may have more information regarding the data transferred as we do.

  Important note: We improved our API by integrating a new authentification protocol. If you notice synchronization issues between the Health Mate app and a partner app, please contact the partner app and ask them to update their authentification protocol. Click here for more information.

• Partner Apps - Which apps are compatible with the Withings ecosystem?

  There are currently over 100 apps compatible with our ecosystem. The full list of compatible apps is available here.

  Note that we also have an open API which allows you to integrate Withings health data in your own apps.

  Important note: We improved our API by integrating a new authentification protocol. If you notice synchronization issues between the Health Mate app and a partner app, please contact the partner app and ask them to update their authentification protocol. Click here for more information.

• Partner Apps - I’m having issues with a partner app. What should I do?

  If you’re experiencing issues receiving data from or sending data to a partner app, perform the following steps:

  1. Make sure you wait at least 15 minutes after adding your data. There can sometimes be a delay in the data synchronization.
  2. If you’re having issues sending data to a partner app, check your Withings web dashboard to make sure that the data has been properly synced with our servers.
     If not, make sure your mobile device can access the internet.
  3. If you're having issues receiving data from a partner app, check the web interface of the partner app to make sure that the data has been properly synced with the servers of the app.
     If not, make sure your mobile device can access the internet.
  4. Try unlinking and then linking the partner app again.

  Important note: We improved our API by integrating a new authentification protocol. If you notice synchronization issues between the Health Mate app and a partner app, please contact the partner app and ask them to update their authentification protocol. Click here for more information.

  If you still encounter issues, reach out to Customer Service by clicking the Contact us button at the bottom of the page.